Listen to Understand
Listen with your full attention directed toward understanding what your coworker or staff member needs from you. Many managers, especially, are so used to helping people solve problems that their first course of action is to begin brainstorming solutions and giving advice. Maybe the employee just needs a listening ear. Your best approach is to listen deeply, ask questions for clarification to make sure you understand the situation and then, only then, ask the person what they would like from you. Trust me. They usually know, and often, they breathe a sigh of relief and say, “Thanks for listening.”
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